Personal Banking
Your digital banking experience just got an upgrade—and we’re here to make the transition simple. This page includes step-by-step guides and FAQs tailored for personal banking clients, so you can get started quickly and confidently.
Getting Started in Personal Banking
Our quick-start user guides walk you through your first-time login, outline important steps to review and reconfigure your account settings and features, and show you how to reconnect with Quicken. Whether you’re just getting started or making sure everything’s set up correctly, these step-by-step resources are here to help.
FAQs
Need help navigating the upgrade? Browse the topics below to find answers by topic and get the information that matters most to you.
Logging In for the First Time
Do I need to re-register?
No. If you were already enrolled in Bridgewater’s digital banking before July 25, 2025, you automatically have access to the new platform but have your SSN or TIN ready - you'll need it for your first login.
Did my login credentials change?
Your username and password are the same. If you're unsure of your login credentials, please call us at 952.893.6868 and we’ll be happy to help.
Will Face ID or Touch ID still work?
You’ll need to log in manually the first time, then you can re-enable biometric login in your settings.
What devices are supported?
The new app works on most Apple and Android devices. We recommend updating your operating system to the latest version for best performance.
Accessing the New Mobile App
Do I need to download a new mobile app?
It depends on your device:
- Apple users: If you have automatic app updates enabled, no action is needed—the new app updated automatically.
- Android users: You will need to delete the former Bridgewater Bank app and download the new one from the Google Play Store.
How do I know if I have automatic updates enabled?
Go to your Apple device’s Settings > App Store > App Updates to check. If toggled on, your app will update automatically.
Will the old app still work?
No. The previous app will no longer function.
What version of my phone’s OS is required?
The new app supports most modern iOS and Android operating systems. We recommend using the latest version available for the best experience.
Tools & Features
Is the look and feel of the new platform different from what I’m used to?
Yes. We’ve introduced a modern, intuitive design to help you easily navigate your accounts, track spending, and manage transfers—all from one streamlined dashboard.
Will I still be able to transfer money between accounts or to other people?
Absolutely. You’ll continue to enjoy the convenience of both internal and external transfers.
- Internal transfers between your Bridgewater accounts—or to another Bridgewater client—are still available and even more seamless in our upgraded platform.
- External transfers to or from accounts at other financial institutions are also supported, giving you flexibility to move money wherever you need it.
How do I pay bills in the new system?
Our upgraded Bill Pay experience lets you manage your payees, set up one-time or recurring payments, and view payment history—all within the new platform.
Will I need to re-enroll in eStatements?
No. If you were enrolled in eStatements previously, you will continue to receive them without taking further action.
Will my scheduled transfers and payments carry over?
Yes. Any scheduled internal transfers or Bill Pay transactions that were active before the upgrade have carried over automatically.
Can I still use mobile banking?
Yes. The new mobile app mirrors the functionality of online banking and introduces new features like improved mobile check deposit and enhanced security. You will need to ensure you are using the new app. See the FAQs regarding the mobile ap for more details.
Has Zelle® changed?
Zelle® remains part of the platform, though you may be prompted to re-enroll for security purposes.
About the Upgrade
Why did Bridgewater upgrade digital banking?
The new platform to give you more control, stronger security, and a better overall experience.
What are the improvements on this platform?
You’ll notice a modern look, improved navigation, enhanced mobile access, and expanded tools to help you bank more efficiently across devices.
What new features are available?
The upgraded platform includes enhanced alerts, a more customizable dashboard, and a unified experience for personal and business users.
Need Help? We’re Here to Support You
Questions about the new platform? Whether you need help logging in, navigating new features, or anything in between, our dedicated team is ready to support you.
Call us: 952.893.6868
Email us: [email protected]